Implement Disaster Recovery Processes - Personnel

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Personnel

In addition to the member(s) of senior management authorized to initiate the BCDR response action, the response plan should specifically task personnel who will be involved in the process. This includes the following:

This group includes the essential personnel necessary to continue the organization's operational functions during the contingency event.

While these people may not be involved in handling the response action (instead, they will have production tasks to perform), they should receive proper training for their roles during the response activity, such as how to reach the alternate operating site (if appropriate), how to access archived data, how to log transactions during the contingency, etc.

Those personnel involved in managing the response process.

This typically includes representatives from the following groups:

SECURITY

Security professionals often have specific insight and experience that is crucial to dealing with contingencies.

PUBLIC RELATION AND COMMUNICATIONS

A team member with experience and knowledge of handling external communications will be necessary, in order to ensure the organization has a uniform voice in describing the situation as it unfolds.

Administrators, architects, and technicians are usually essential in handling contingency situations.

FINANCE/ACCOUNTING

Someone with insight into tracking costs and expenditures will need to account for establishing the overall cost of the response action after it has been completed; also, an accountant may have to participate in making the appropriate financial transactions during the event.

LEGAL

General counsel provides proper guidance to ensure the organization's regulatory and due diligence requirements are met, and in collecting and preserving evidence for criminal and civil cases that might arise from the contingency. Human resources (HR):The HR representative often has access to privacy data related to all employees, for purposes of contacting either the employees themselves or family members, if necessary.

MANAGEMENT

A member of senior leadership should be monitoring the response activity at all times; this person should have the authority to approve all expenditures necessary to fulfill the response process, and to decide when the contingency event has ended and resumption of normal operations can begin.

Naming specific individuals for contingency tasks has some benefit (those individuals can be trained and practice their emergency functions) but relying on specific people for emergency response can create points of failure; during an emergency, the organization cannot expect all individuals to report to their workplace (such is the nature of a disaster).

Instead, it is better to task offices/departments, and have personnel within those offices cross-trained to handle contingency tasks as needed.

A proper BCDR plan will include procedures for each tasked office, detailed to the point where any member of that office, with no prior exposure to the material, could follow instructions and complete the necessary tasks.